Answers to most of the common questions that we receive can be found in the links directly below.
If you have a general question, please select a topic below that best describes your inquiry. You may also want to review our Frequently Asked Questions (listed below) to find an answer to your question.
Are the colors that I am seeing on my computer screen for each product accurate?
We make every effort to ensure that all products shown on PillowsandThrows.com are accurately displayed.
However, please be aware of the fact that if your monitor is not calibrated correctly, the colors on your monitor may not display properly and the colors of the actual product will look different than what you are seeing on your computer screen.
We cannot be responsible for any variances in color that your computer monitor may be displaying.
Do you have a printed catalog?
Sorry, we do not have a printed catalog. All of our products can be found on our website.
Do you offer price adjustments?
If an item goes on sale, we offer price adjustments within 7 days of your original purchase.
Can I order fabric swatches?
Many of our bedding and pillow lines do have swatches available
for purchase. Please click here
to purchase swatches. We ask that you limit your swatch request to 5 swatches.
Do you sell Gift Certificates?
We sell e-Gift Cards which are an electronic version of Gift
Certificates. e-Gift Cards are available in increments from $25 - $500.
You may purchase a PillowsandThrows.com e-Gift Card by clicking here.
e-Gift cards are valid for one year and are not redeemable for cash.
What are your pillows stuffed with?
Unless otherwise noted in the product's description, all of
our pillows are stuffed with a premium poly-stuffer. If a product description
notes that a pillow is stuffed with feather or down and you would prefer
a poly-stuffer, please contact us. In most cases a substitution can be
made.
How do I place an order?
The easiest way to order, is buy clicking on the "Add to Cart" button that appears next to each item. When you have selected all of the items that you wish to purchase, simply click the "Checkout" button that appears at the top of each page. This will take you through our secure ordering process. To make a purchase online, you will need to use a credit card. PillowsandThrows.com accepts Visa, Master Card, American Express and Discover.
You may also place an order by emailing our Customer Service Department. Please include your name, mailing address, phone number and the item numbers & quantity that you wish to purchase. Please do not include your credit card information in your order email. Our Customer Service Representative will call you and obtain your credit card number.
Can I order backordered items?
Yes. To ensure that you receive the backordered item, please order it now because it may be out of stock later.
You may place an order on an item that is backordered by emailing our Customer Service Department. Please include your name, mailing address, phone number and the item name & quantity that you wish to purchase. Please do not include your credit card information in your order email. Our Customer Service Representative will call you to confirm the availability and estimated ship time for the backordered item and obtain your credit card number.
Will I receive an email confirming that my package has shipped?
Yes, we will send you an email as soon as we ship your order.
Will I be charged sales tax on my order?
We will only add tax to your order if you are having your items shipped to anywhere in the state of Georgia. The tax will then be 7% of your total order. The tax will automatically be added to your order total on your order form during the checkout process. If your items are being shipped anywhere other than the state of Georgia, no tax will be charged.
What credit cards do you accept?
We accept Master Card, VISA, American Express, and Discover.
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