We only offer ground shipping as a checkout option. If you need expedited shipping, please contact us prior to ordering so that we can check stock levels for you and arrange for expedited shipping if the product is available.
We recommend e-Gift cards as an option. They always arrive on time and are never out of stock!
Additional Shipping Info
PillowsandThrows.com ships via FedEx Ground, UPS, or USPS. We typically pick,
pack and ship in-stock orders within 1 - 2 business days from the time
the order was placed. A business day is considered to be Monday through
Friday, not including holidays. Items that have extended delivery times
are noted within the item’s description when applicable. Please double
check the item description for information regarding extended lead times
prior to contacting customer service with a question about your order
status.
Our automated system will get an authorization from your credit card
company at the time of purchase but your card will not actually be charged
until your order is ready to ship. The exception to this policy is when
an item is ordered that has a restocking fee, is Made to Order or will be shipping directly from the manufacturer. If you have
purchased an item that has a restocking fee, is Made to Order or if the item or will be shipping directly from the manufacturer, your card
will be charged at the time that your order is processed and sent to the
respective manufacturer for processing. In such an instance, lead time
and restocking policy information is clearly included within item descriptions.
Items ordered together are not necessarily shipped together and
may be received separately. You will be notified promptly by email
of any delays in shipping. If there items with extended lead times on your
order, your entire order may be held until the order is ready to ship complete.
Orders can be split shipped for an additional shipping charge.
All packages that are shipped by PillowsandThrows.com, regardless of the shipping method, do require a signature. Signatures cannot be waived. The reason for this is quite simple. If a driver leaves a package at a customer's doorstep without obtaining a signature and that package is then stolen or lost, PillowsandThrows.com will not be reimbursed by the delivery carrier for that loss of that package. If there is not someone present at your residence to sign for a package, please have it shipped to your place of business or an alternate address where someone will be able to sign for and receive the package. Drivers make 3 delivery attempts on a package.
We cannot ship to PO boxes.
Free Shipping
PillowsandThrows.com offers free shipping on all orders over $100 unless
otherwise noted in a product's description. All orders that qualify for
free shipping will incur a $2.00 handling fee that will be added onto
your order's total.
Free shipping offer does not apply to Next Day
or 2nd Day shipping. Free shipping does not apply
to locations outside of the contiguous United States.
Rush Shipping
Free Shipping is not applicable to any Rush Shipping request. Please
contact our Customer Service Department at 888.315.3487 to check
on the availability for rush shipping (Next Day or 2nd Day) for any item
in our catalog.
Shipping Rates
All orders under $100 are shipped for a flat fee of $7.95. All orders
over $100 receive free shipping. All orders that qualify for free shipping
will incur a $2.00 handling fee that will be added onto your order's total.
Shipping rules listed above apply to all orders. A single set of swatches
will not have any additional shipping fee added to the order total. Multiple
swatch sets ship for a flat fee of $3.50.
Shipping to Destinations Outside of the US
We are currently only shipping internationally to Canada and Puerto Rico.
In some instances, we are able ship to countries outside of the US, Canada
or Puerto Rico. If you are in a country outside of the US, Canada or Puerto
Rico, please contact us regarding the availability of shipping to your
address prior to placing your order.
In most cases, we cannot process orders for credit cards that have been
issued by a bank that is located outside of the United States or Canada.
The easiest way to make an international order is with Paypal. (Please
contact us for information on how to pay using Paypal).
For all orders outside of the 48 contiguous states, including military
addresses, you will be billed the actual cost of shipping your order.
You will not see any shipping charges in the shopping cart at the time
that you place your order. You will be contacted via email with the actual
shipping cost and will be required to approve the shipping cost by replying
to that email prior to your order being shipped. Please note that the
1 - 2 day lead time for in stock merchandise does not apply to international
shipping. We ship internationally on a once per week basis. Once we have
recived your e-mail confirmation for your shipping quote, your order will
be placed in the queue for our next international ship date.
Damaged Goods Replacements
Please inspect your purchase immediately upon receipt. If there
is any damage, contact our Customer Service Department at 888.315.3487
within 2 business days to arrange for a replacement. Keep
all of the original packing material. It will be required for inspection
by the shipping company.
PillowsandThrows.com reserves the right to refuse returns on damaged
goods where the original packing material has been discarded.
Incorrect Merchandise was
Shipped
Please inspect your purchase immediately upon receipt. If you have
received incorrect merchandise in your order, contact our Customer
Service Department at 888.315.3487 within 2 business days to arrange
for a replacement. |
