If you have any questions about returns or exchanges, please don't hesitate to contact us. We will be happy to assist you.

email: returns@pillowsandthrows.com
phone: 888.315.3487

Additional Returns Info

If you have a general question, please select a topic below that best describes your inquiry.

• Restocking Fees
• "Made to Order" and Sale Items
• Express Ship Orders
• General Inventory
• Damaged Goods Replacement
• Incorrect Merchandise was Shipped
• Order Cancellations

Restocking Fees

If there is a restocking fee on an item, you will see it stated clearly in the item description.

Wildcat Territory bedding has a 25% restocking fee with the exception of the cotton sateen Wildcat Territory collections. All Wildcat Territory bedding with a restocking fee is clearly noted as having a restocking fee in the product description.

Please note that the cost of shipping your original order will be deducted from the amount of your return credit if the items being returned bring your original order total to below $100.

We cannot accept returns on any opened bedding items.

"Made to Order" Items & "Sale" Items

Unfortunately, we cannot accept returns on any items in our catalog that are labeled as "Made to Order", Sale and Clearance.

Express Ship Orders

We regret that we no longer take returns on any items in our store that have been sent via any Express Ship method, including but not limited to Next Day and 2nd Day shipping methods, without a written return agreement from an authorized agent of Pillows and Throws dot com, Inc. prior to the order being shipped to the customer. If in doubt as to whether your order is returnable, please call us at: 888.315.3487.

General Inventory

For items that are not labeled as "Made to Order", "Sale" or have a restocking fee: If you are not satisfied with your order, you may return it within 10 days of your receipt of merchandise for a refund or exchange of the purchase price. If the return is a result of our error, we will issue a call tag for the merchandise. For all other returns, you will be responsible for paying to ship the item back to us. All shipping fees and/or costs are non-refundable. All returned items must include original packing materials and the merchandise must be in unused, saleable condition.

We cannot accept returns on any opened bedding items. Bedding comes packaged in a clear plastic package so it is easy to see the colors and design through the packaging. The reason that we do not take returns on opened bedding is because the bedding is packaged very tightly by the manufacturers and there is no way to repackage it properly once it has been taken out of its packaging. We do not want to give the impression that we are selling used merchandise and therefore cannot take returns on opened bedding.

All returns require a Return Merchandise Authorization (RMA) number. Please contact our Customer Service Department at returns@pillowsandthrows.com before making your return to obtain a Return Merchandise Authorization number. This number is necessary to ensure proper tracking and handling of returned goods. RMA numbers are valid for 10 days only. PillowsandThrows.com reserves the right to refuse shipments that do not have a valid RMA number. Refused shipments will be returned to the shipper on freight collect basis. Please reference your RMA number when calling to check on the status of your return.

PillowsandThrows.com recommends you track your returns so that you may confirm we have received your package. The U.S. Post Office offers delivery confirmation for a nominal fee. Also, you may want to consider insuring your return. PillowsandThrows.com will not be responsible for the loss of any returned merchandise that has not been insured.

Returns on orders that have qualified for Free Shipping:

Please note that the cost of shipping your original order will be deducted from the amount of your return credit if the items being returned bring your original order total to below $100.

Shipping costs for exchanges:

In the event of an exchange, the cost of shipping the replacement item to the customer will be the actual shipping cost.

Damaged Goods Replacements

Please inspect your purchase immediately upon receipt. If there is any damage, contact our Customer Service Department at 888.315.3487 within 2 business days to arrange for a replacement. Keep all of the original packing material. It will be required for inspection by the shipping company.

PillowsandThrows.com reserves the right to refuse returns on damaged goods where the original packing material has been discarded.

Incorrect Merchandise was Shipped

Please inspect your purchase immediately upon receipt. If you have received incorrect merchandise in your order, contact our Customer Service Department at 888.315.3487 within 2 business days to arrange for a replacement.

Order Cancellations

All order cancellations should be made within 24 hours of the time that an order has been placed. Please note that we often pick and ship orders on the same day in which they are received. If your order has been processed prior to receiving your cancellation, then the above rules for Returns & Exchanges will apply. For items that are Made to Order, once the order has been processed, we cannot accept a cancellation.