| If you have any questions about returns or exchanges,
please don't hesitate to contact us. We will be happy to assist
you.
email: cs@pillowsandthrows.com
phone: 888.223.6741 If you have a general question, please select a topic below that
best describes your inquiry.
Restocking Fees
We charge a 25% restocking fee on the return of products labeled
as having an applicable restocking fee. If there is a restocking
fee on an item, you will see it stated clearly in the item description.
Please note that the cost of shipping your original order will be
deducted from the amount of your return credit if the items being
returned bring your original order total to below $100.
We cannot accept returns on any opened bedding items. Fabric swatches are not returnable.
"Made to Order" Items & "Sale" Items
Unfortunately, we cannot accept returns on any items in our catalog
that are labeled as "Made to Order", Sale and Clearance.
General Inventory
For items that are not labeled as "Made to Order", "Sale" or
have a restocking fee: If you are not satisfied with your order,
you may return it within 15 days of your receipt of merchandise
for a refund or exchange of the purchase price. If the return is
a result of our error, we will issue a call tag for the merchandise.
For all other returns, you will be responsible for paying to ship
the item back to us. All shipping fees and/or costs are non-refundable.
All returned items must include original packing materials and the
merchandise must be in unused, saleable condition.
We cannot accept returns on any opened bedding items.
All returns require a Return Merchandise Authorization (RMA) number.
Please contact our Customer Service Department at cs@pillowsandthrows.com
before making your return to obtain a Return Merchandise Authorization
number. This number is necessary to ensure proper tracking and handling
of returned goods. RMA numbers are valid for 15 days only. PillowsandThrows.com
reserves the right to refuse shipments that do not have a valid
RMA number. Refused shipments will be returned to the shipper on
freight collect basis. Please reference your RMA number when calling
to check on the status of your return.
PillowsandThrows.com recommends you track your returns so that
you may confirm we have received your package. The U.S. Post Office
offers delivery confirmation for a nominal fee. Also, you may want
to consider insuring your return. PillowsandThrows.com will not
be responsible for the loss of any returned merchandise that has
not been insured.
Returns on orders that have qualified for Free Shipping:
Please note that the cost of shipping your original order will be
deducted from the amount of your return credit if the items being
returned bring your original order total to below $100.
Shipping costs for exchanges:
In the event of an exchange, the cost of shipping the replacement
item to the customer will be the actual shipping cost.
Damaged Goods Replacements
Items are carefully designed and packaged to withstand the rigors
of travel, but sometimes damage does occur during transit. Please
inspect your purchase immediately upon receipt. If there is any
damage, contact our Customer Service Department at 888.223.6741
within 7 days to arrange for a replacement. Keep all of
the original packing material. It will be required for inspection
by the shipping company.
PillowsandThrows.com reserves the right to refuse returns on damaged
goods where the original packing material has been discarded.
Order Cancellations
All order cancellations should be made within 24 hours of the time
that an order has been placed. Please note that we often pick and
ship orders on the same day in which they are received. If your
order has been processed prior to receiving your cancellation, then
the above rules for Returns & Exchanges will apply. For items
that are Made to Order, once the order has been processed, we cannot
accept a cancellation. |
